FAQ
1.What is the minimum order quantity (MOQ)?
(1).1,000 boxes for custom box packaging, while 100 boxes for matchbox series packaging.
(2).10kg for custom incense, including custom color, size, or scent.
(3).100 units for private label (white label).
2.Can I get free samples?
Free samples are not available.
Custom sample requires a sample fee, which is refundable upon bulk order confirmation.
3.What is the lead time?
After sample approval, regular orders take 15–45 days, depending on order quantity.
4.What customization options are available?
Scent, size, color, packaging, and style. Contact our sales team for details.
5.How do you ensure quality?
We conduct full inspection or random sampling before shipment. Third-party inspection reports are available upon request.
6.What payment methods do you accept?
Standard international payment methods: T/T, L/C, etc.
